Front Desk Security and Safety: An on-the-Job Guide to Handling Emergencies, Threats, and Unexpected Situations
Product DescriptionWhether you work in the lobby of a high-rise building, man the entry point of a small office, guard a storage facility, or greet customers in a store, you are the first line of defense, responsible for the safety and well-being of the people in your building. Front Desk Security & safety includes step-by-step plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and other emergency situations, as well as . . . More >>
First of all, this book mentions nothing about safety. I am a safety professional and purchased this book because of the title. At first, I was disappointed. But after reading it from cover to cover, I was appalled at its inaccuracies and at its misinformed advice that can actually cause grave injury in an emergency situation. The author contradicts herself in at least two instances. She talks about post 911, but does not include any of the new ideas born out of this tragedy. It is not clear to whom the author is directing this information. I understood it to be directed to the front desk personnel, but much of what she discusses is far, far beyond their control. Indeed, if the front desk person followed some of her suggestions, their jobs could be in peril. Judging from the author’s biography, she does not hold a Certified Safety Professional, Certified Protection Professional, or other pertinent designation. I disagreed with much of what she had to say. Conjecture seems to win over facts and experience. The book was a difficult read because of poor style and composition. Information that should have been highlighted by bullet points is jumbled into long paragraphs. Her checklists are incomplete and gratuitous. I do not recommend this book.
Rating: 1 / 5
I highly recommend this book as it achieves something that is rare in Emergency Management and Business Continuity Planning (BCP). Anyone who has worked in the field, within a company or government agency or as a consultant, knows how difficult it is to help people understand why they should invest time and resources in BCP. This book makes it easy. It provides us with case studies that hit close to home, and therefore act as a vehicle to dive into this complex and difficult field. The author is to be commended.
Within an organization, all too often risk management is steeped in a “silo” approach. This book leads us step-by-step towards integrating all aspects of emergency planning. An important new aspect of this book is that we are guided to truly integrative risk management procedures, addressing them directly to the people who are responsible for developing a plan, designing, implementing, and evaluating it. The book covers a comprehensive spectrum of potential threats and addresses one of the most difficult aspects of disaster response – the communications plan and how to deal with distressed people and the media. As a consultant, I have widely used this book, and it is equally useful for corporate risk managers and public decision-makers. Most remarkably, the author has managed to make the material readable and understandable for those new to the field. Of special added value is the wealth of highly applicable assessment, planning, and exercise tools provided as an appendix. The book is an excellent roadmap.
Rating: 5 / 5
Here is an easy-to-follow guide to the reception, security, help desk staff, administrative professionals, or in any organization, have the first contact with the public service workers. These employees, the organization of public relations face emergency management has increasingly become an integral part. Ms. Kiel book more than a building emergency preparedness concepts present, since they determine the reader practical Knowledge Base, indicating an emergency plan in the larger picture, and which at the desk in front of the whole fit emergency worker safety program. With a special chapter on emergency procedures is a comprehensive, easy to follow, with the latest standards. Policy issues raised in Chapter 5, 给予 employers and workers and thought the break 也 to manage the understanding of the safety and security of the organization of the official culture is important. The book includes an extensive glossary, an assessment tool ready, and the list formats in the regeneration of the emergency measures. The book is particularly valuable is the training materials, guides to the desktop exercise, and realistic scenarios. Replace with exercises and exercises under the guidance of a mentor to the formal meeting, this book fills in many organizations training is found to be invalid. This book, an enormous economic value, not only for career prospects. It is an excellent reference manual for training or emergency management director, Safety and Security Officer, Emergency Response Team Co-ordinator, management and other emergencies, or security programs in the. Rating: 5.5